{"id":3470,"date":"2025-09-30T16:20:12","date_gmt":"2025-09-30T16:20:12","guid":{"rendered":"https:\/\/deltafinancial.sa\/%d8%a7%d8%b1%d9%81%d8%b9-%d8%b4%d9%83%d9%88%d9%89\/"},"modified":"2025-12-28T11:36:14","modified_gmt":"2025-12-28T11:36:14","slug":"file-a-complaint","status":"publish","type":"page","link":"https:\/\/deltafinancial.sa\/en\/file-a-complaint\/","title":{"rendered":"File a complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3470\" class=\"elementor elementor-3470\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/deltafinancial.sa\/wp-content\/uploads\/2025\/09\/Rectangle-5-5.png\" class=\"elementor-element elementor-element-7bfda0f e-flex e-con-boxed e-con e-parent\" data-id=\"7bfda0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-504f62a e-con-full e-flex e-con e-child\" data-id=\"504f62a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-1917166 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1917166\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">File a complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee65611 e-flex e-con-boxed e-con e-parent\" data-id=\"ee65611\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-474a6e6 e-con-full e-flex e-con e-child\" data-id=\"474a6e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#97C93D\" data-dce-advanced-background-color=\"#EAF4D850\" class=\"elementor-element elementor-element-7502ea7 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7502ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tComplaint\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#231F20\" data-dce-advanced-background-image-url=\"https:\/\/deltafinancial.sa\/wp-content\/uploads\/2025\/12\/svg-image-1-1.png\" class=\"elementor-element elementor-element-60cd7aa elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"60cd7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who should I contact if I have a complaint?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-c94215b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c94215b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThis policy aims to establish a clear and transparent framework for addressing customer complaints in a fair and effective manner, in accordance with the regulations and rules issued by the Capital Market Authority.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#231F20\" data-dce-advanced-background-image-url=\"https:\/\/deltafinancial.sa\/wp-content\/uploads\/2025\/12\/svg-image-1-1.png\" class=\"elementor-element elementor-element-516db22 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"516db22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scope:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-5bfb737 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5bfb737\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThis policy applies to all customer complaints related to investment services or products offered by Delta Financial Company.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#231F20\" data-dce-advanced-background-image-url=\"https:\/\/deltafinancial.sa\/wp-content\/uploads\/2025\/12\/svg-image-1-1.png\" class=\"elementor-element elementor-element-e1370a9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e1370a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint submission channels:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-c4fc3d2 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c4fc3d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1000}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf you have any complaints or comments, you can contact us via the contact methods below:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-d452d20 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"d452d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1100}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:966112139600\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17.45 22.75C16.32 22.75 15.13 22.48 13.9 21.96C12.7 21.45 11.49 20.75 10.31 19.9C9.14 19.04 8.01 18.08 6.94 17.03C5.88 15.96 4.92 14.83 4.07 13.67C3.21 12.47 2.52 11.27 2.03 10.11C1.51 8.87 1.25 7.67 1.25 6.54C1.25 5.76 1.39 5.02 1.66 4.33C1.94 3.62 2.39 2.96 3 2.39C3.77 1.63 4.65 1.25 5.59 1.25C5.98 1.25 6.38 1.34 6.72 1.5C7.11 1.68 7.44 1.95 7.68 2.31L10 5.58C10.21 5.87 10.37 6.15 10.48 6.43C10.61 6.73 10.68 7.03 10.68 7.32C10.68 7.7 10.57 8.07 10.36 8.42C10.21 8.69 9.98 8.98 9.69 9.27L9.01 9.98C9.02 10.01 9.03 10.03 9.04 10.05C9.16 10.26 9.4 10.62 9.86 11.16C10.35 11.72 10.81 12.23 11.27 12.7C11.86 13.28 12.35 13.74 12.81 14.12C13.38 14.6 13.75 14.84 13.97 14.95L13.95 15L14.68 14.28C14.99 13.97 15.29 13.74 15.58 13.59C16.13 13.25 16.83 13.19 17.53 13.48C17.79 13.59 18.07 13.74 18.37 13.95L21.69 16.31C22.06 16.56 22.33 16.88 22.49 17.26C22.64 17.64 22.71 17.99 22.71 18.34C22.71 18.82 22.6 19.3 22.39 19.75C22.18 20.2 21.92 20.59 21.59 20.95C21.02 21.58 20.4 22.03 19.68 22.32C18.99 22.6 18.24 22.75 17.45 22.75ZM5.59 2.75C5.04 2.75 4.53 2.99 4.04 3.47C3.58 3.9 3.26 4.37 3.06 4.88C2.85 5.4 2.75 5.95 2.75 6.54C2.75 7.47 2.97 8.48 3.41 9.52C3.86 10.58 4.49 11.68 5.29 12.78C6.09 13.88 7 14.95 8 15.96C9 16.95 10.08 17.87 11.19 18.68C12.27 19.47 13.38 20.11 14.48 20.57C16.19 21.3 17.79 21.47 19.11 20.92C19.62 20.71 20.07 20.39 20.48 19.93C20.71 19.68 20.89 19.41 21.04 19.09C21.16 18.84 21.22 18.58 21.22 18.32C21.22 18.16 21.19 18 21.11 17.82C21.08 17.76 21.02 17.65 20.83 17.52L17.51 15.16C17.31 15.02 17.13 14.92 16.96 14.85C16.74 14.76 16.65 14.67 16.31 14.88C16.11 14.98 15.93 15.13 15.73 15.33L14.97 16.08C14.58 16.46 13.98 16.55 13.52 16.38L13.25 16.26C12.84 16.04 12.36 15.7 11.83 15.25C11.35 14.84 10.83 14.36 10.2 13.74C9.71 13.24 9.22 12.71 8.71 12.12C8.24 11.57 7.9 11.1 7.69 10.71L7.57 10.41C7.51 10.18 7.49 10.05 7.49 9.91C7.49 9.55 7.62 9.23 7.87 8.98L8.62 8.2C8.82 8 8.97 7.81 9.07 7.64C9.15 7.51 9.18 7.4 9.18 7.3C9.18 7.22 9.15 7.1 9.1 6.98C9.03 6.82 8.92 6.64 8.78 6.45L6.46 3.17C6.36 3.03 6.24 2.93 6.09 2.86C5.93 2.79 5.76 2.75 5.59 2.75ZM13.95 15.01L13.79 15.69L14.06 14.99C14.01 14.98 13.97 14.99 13.95 15.01Z\" fill=\"#231F20\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+ 966 11 213 9600<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:%20Compliance@DeltaFinancial.sa\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 21.25H7C3.35 21.25 1.25 19.15 1.25 15.5V8.5C1.25 4.85 3.35 2.75 7 2.75H17C20.65 2.75 22.75 4.85 22.75 8.5V15.5C22.75 19.15 20.65 21.25 17 21.25ZM7 4.25C4.14 4.25 2.75 5.64 2.75 8.5V15.5C2.75 18.36 4.14 19.75 7 19.75H17C19.86 19.75 21.25 18.36 21.25 15.5V8.5C21.25 5.64 19.86 4.25 17 4.25H7Z\" fill=\"#231F20\"><\/path><path d=\"M11.9988 12.87C11.1588 12.87 10.3088 12.61 9.6588 12.08L6.5288 9.57997C6.2088 9.31997 6.14881 8.84997 6.4088 8.52997C6.66881 8.20997 7.13881 8.14997 7.45881 8.40997L10.5888 10.91C11.3488 11.52 12.6388 11.52 13.3988 10.91L16.5288 8.40997C16.8488 8.14997 17.3288 8.19997 17.5788 8.52997C17.8388 8.84997 17.7888 9.32997 17.4588 9.57997L14.3288 12.08C13.6888 12.61 12.8388 12.87 11.9988 12.87Z\" fill=\"#231F20\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Compliance@DeltaFinancial.sa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/Deltafinancial.sa\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"transparent\"><path d=\"M21.75 12C21.75 14.5859 20.7228 17.0658 18.8943 18.8943C17.0658 20.7228 14.5859 21.75 12 21.75M21.75 12C21.75 9.41414 20.7228 6.93419 18.8943 5.10571C17.0658 3.27723 14.5859 2.25 12 2.25M21.75 12C21.75 14.4855 17.385 16.5 12 16.5C6.615 16.5 2.25 14.4855 2.25 12M21.75 12C21.75 9.5145 17.385 7.5 12 7.5C6.615 7.5 2.25 9.5145 2.25 12M12 21.75C9.41414 21.75 6.93419 20.7228 5.10571 18.8943C3.27723 17.0658 2.25 14.5859 2.25 12M12 21.75C14.4855 21.75 16.5 17.385 16.5 12C16.5 6.615 14.4855 2.25 12 2.25M12 21.75C9.5145 21.75 7.5 17.385 7.5 12C7.5 6.615 9.5145 2.25 12 2.25M12 2.25C9.41414 2.25 6.93419 3.27723 5.10571 5.10571C3.27723 6.93419 2.25 9.41414 2.25 12\" stroke=\"#231F20\" stroke-width=\"1.2\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Deltafinancial.sa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-e73ff74 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e73ff74\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\" dir=\"ltr\">Please also provide us with the following information:<\/p><ul class=\"ul1\"><li class=\"li1\" dir=\"ltr\">Full name and ID number or customer number.<\/li><li class=\"li1\" dir=\"ltr\">The details of the complaint should be clear and specific.<\/li><li class=\"li1\" dir=\"ltr\">Attach any supporting documents.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-f77a46f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"f77a46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe Compliance Officer will handle the complaint within five working days, conduct a full investigation, and respond to you with the results within ten working days.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#231F20\" data-dce-advanced-background-image-url=\"https:\/\/deltafinancial.sa\/wp-content\/uploads\/2025\/12\/svg-image-1-1.png\" class=\"elementor-element elementor-element-653ca74 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"653ca74\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If dissatisfaction persists:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-9e9d51f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9e9d51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1500}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe complaint can be escalated to the Capital Market Authority if necessary via its website:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#231F20\" class=\"elementor-element elementor-element-7050a59 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"7050a59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1600}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/cma.org.sa\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"transparent\"><path d=\"M21.75 12C21.75 14.5859 20.7228 17.0658 18.8943 18.8943C17.0658 20.7228 14.5859 21.75 12 21.75M21.75 12C21.75 9.41414 20.7228 6.93419 18.8943 5.10571C17.0658 3.27723 14.5859 2.25 12 2.25M21.75 12C21.75 14.4855 17.385 16.5 12 16.5C6.615 16.5 2.25 14.4855 2.25 12M21.75 12C21.75 9.5145 17.385 7.5 12 7.5C6.615 7.5 2.25 9.5145 2.25 12M12 21.75C9.41414 21.75 6.93419 20.7228 5.10571 18.8943C3.27723 17.0658 2.25 14.5859 2.25 12M12 21.75C14.4855 21.75 16.5 17.385 16.5 12C16.5 6.615 14.4855 2.25 12 2.25M12 21.75C9.5145 21.75 7.5 17.385 7.5 12C7.5 6.615 9.5145 2.25 12 2.25M12 2.25C9.41414 2.25 6.93419 3.27723 5.10571 5.10571C3.27723 6.93419 2.25 9.41414 2.25 12\" stroke=\"#231F20\" stroke-width=\"1.2\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">cma.org.sa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>File a complaint Complaint Who should I contact if I have a complaint? This policy aims to establish a clear and transparent framework for addressing customer complaints in a fair and effective manner, in accordance with the regulations and rules issued by the Capital Market Authority. Scope: This policy applies to all customer complaints related [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3470","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/pages\/3470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/comments?post=3470"}],"version-history":[{"count":4,"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/pages\/3470\/revisions"}],"predecessor-version":[{"id":3810,"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/pages\/3470\/revisions\/3810"}],"wp:attachment":[{"href":"https:\/\/deltafinancial.sa\/en\/wp-json\/wp\/v2\/media?parent=3470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}