Complaint
Who should I contact if I have a complaint?
This policy aims to establish a clear and transparent framework for addressing customer complaints in a fair and effective manner, in accordance with the regulations and rules issued by the Capital Market Authority.
Scope:
This policy applies to all customer complaints related to investment services or products offered by Delta Financial Company.
Complaint submission channels:
If you have any complaints or comments, you can contact us via the contact methods below:
Please also provide us with the following information:
- Full name and ID number or customer number.
- The details of the complaint should be clear and specific.
- Attach any supporting documents.
The Compliance Officer will handle the complaint within five working days, conduct a full investigation, and respond to you with the results within ten working days.
If dissatisfaction persists:
The complaint can be escalated to the Capital Market Authority if necessary via its website:
